Politique de remboursement

Last updated: 2026-06-14

Your satisfaction is important to us. If you are not fully satisfied with your purchase, please review the policy below before submitting a return request.

1. Return Window

You may request a return within 14 calendar days from the date you receive your order. After this period, we may not be able to accept a return or issue a refund, except where required by applicable law, including the Quebec Consumer Protection Act.

2. Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging, unopened or in resalable condition where applicable.

  • The item is accompanied by proof of purchase, such as the receipt or order confirmation.

  • The return request is submitted within the period set out in Section 1.

3. Non-Returnable Items

The following items are final sale or non-returnable, except where required by law:

  • Items clearly identified as final sale or non-returnable at the time of purchase.

  • Personalized or custom-made items manufactured to your specifications.

  • Personal hygiene items where the protective packaging has been removed.

  • Gift cards and store credits.

  • Digital products or downloads after access or download has been completed.

  • Food products and other perishable goods.

4. Return Procedure

To request a return, please contact our customer service at info@anyteks.ca with your order number, item description, and reason for return.

After review, we will provide a Return Authorization number and return instructions. Please wait for prior authorization before sending any item back. Returns sent without authorization may be refused.

Please securely package the item and include the Return Authorization number inside the parcel. Ship the item to the address provided in our return confirmation email.

5. Return Shipping Costs

Unless the return is due to our error, a defective item, or a recalled item, return shipping costs are the responsibility of the customer.

If the item received is defective, damaged, incorrect, or subject to a safety recall, we will provide a prepaid return label or reimburse reasonable return shipping costs upon receipt of proof of payment.

We recommend using a tracked and insured shipping method for all returns. We are not responsible for items lost or damaged during return transit.

We do not generally charge restocking fees. Any exception would be communicated clearly in advance where permitted by law.

6. Refunds

Once your return is received and inspected, we will notify you by email whether your refund is approved or rejected.

If approved, your refund will be processed within 5 to 10 business days after inspection and will be issued to the original payment method used at checkout.

Depending on your financial institution or credit card issuer, it may take additional time for the refund to appear on your statement. Original shipping fees are non-refundable, except where the return is due to our error or a defective item.

7. Exchanges

We replace items only if they are defective, damaged, or shipped in error.

If you want a different size, colour, or product, we suggest returning the original item if eligible and placing a new order for the replacement item.

8. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 5 days of receipt at info@anyteks.ca and include:

  • Your order number.

  • A description of the problem.

  • Clear photos of the item and packaging.

We will review your request and, where appropriate, offer a replacement, repair, or refund, including applicable shipping fees.

9. Additional Non-Returnable Items

For hygiene, licensing, and product integrity reasons, the following items may also be non-returnable once opened, activated, or used:

  • Sealed products whose original packaging has been opened, where applicable.

  • Software, license keys, activation codes, and digital subscriptions once they have been delivered, accessed, or activated.

  • Consumables such as ink, toner, batteries, cleaning products, and similar items once opened or used.

  • Any item that cannot be safely resold due to tampering, missing seals, or missing serial numbers.

10. Quebec Consumer Protection Act

This policy applies in addition to your rights under the Quebec Consumer Protection Act and other applicable laws. Nothing in this policy is intended to limit your legal rights as a consumer in Quebec.

Under applicable law, goods must be fit for their ordinary use and free from latent defects at the time of sale. If a product is non-conforming or has a latent defect, you may have legal remedies regardless of the deadlines stated in this policy.

For more information, you may contact the Office de la protection du consommateur (OPC) at www.opc.gouv.qc.ca or 1-888-672-2556.

11. Contact Us

For any questions or return requests, please contact us:
Email: info@anyteks.ca
Phone: +1 514-977-8778
Business hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.